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Movers At Work: F.A.Q

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Question symbolHere are the most asked frequently asked questions when it comes to Full Service Movers.

Q: Can I pack my own boxes?

A: Yes you can. You can pack your own boxes but they have to be suitable for transit if you seek to claim the breakages in those boxes through insurance. If you elect to not take out insurance movers will take no responsibility nor will these items be covered by insurance.

Q: What sort of documentation do I need to sign?

A: The movers will ask you to sign their agreement/acceptance and insurance forms should you elect to take up this benefit. If you are moving interstate or into storage, Movers will ask you to complete a storage application and will also complete an inventory and condition report that you will need to sign.

Q: Can I move my plants?

A: Some states prohibit the moving of plants interstate therefore it depends on the State importation laws. There are issues of regulation of plants containing fire ants, so it’s best to contact these agencies prior to asking your moves to move them.

Q: Can I move food?

A: Yes if you are moving locally and all boxes containers, and jars are properly sealed or taped up. If you are moving intrastate, interstate, overseas or into store food is NOT stored unless it is canned or vacuum-sealed.

Q: What is hoisting?

A: Certain large awkward items such as wall units or pianos may have to be hoisted out of a window instead of being carried down a flight of stairs. Check with your moving company about the availability and cost of this service.

Q: What are “extraordinary value” items?

A: In the moving industry, these items are ones that have a value of more than $100 per pound. You must list all of these items on the inventory form your moving company will provide.

Q: What is full-value coverage?

A: If you purchase this type of coverage, your moving company will either replace a damaged or lost item with an article of similar kind and value, pay you for the replacement cost, repair the item or pay you the cost of any necessary repairs.

Q: Can I still move in poor weather?

A: Yes, professional movers are prepared to move in almost any condition including sleet, snow or rain. Just make sure you clear the driveway beforehand if you are moving in snowy conditions.

Q: Can I schedule a move even if my home is currently under construction?

A: You can, but we highly recommend that you wait until your home is completely finished. Construction can increase the timeframe and possibility of damage on moving day.

Q: What should I do to prepare my appliances before my move?

A: Make sure that appliances such as your microwave, dishwasher and washing machine are completely empty before the move. You may also need to hire professionals to disconnect any electric and water connections.

Q: Will my moving company get rid of any extra trash?

A: Yes, but they will charge you for any items they need to take to a waste disposal location, including the time required to drive to and from the area and the management fee required.

Q: Will my furnishings remain clean during the move?

A: Professional movers will make every attempt to ensure your items remain clean by covering them with plastic material or special furniture pads.

Q: What are some examples of “extraordinary value” items?

A: Although the list will differ for each person, your crystal, furs, jewelry, china, silverware, art or coin collections, crystal, antiques, precious stones and Oriental rugs will often fall under this category.


Q: What If My Mover Won’t Deliver My Goods?

A: If you have paid the mover 110% of the non-binding estimate or 100% of the binding estimate and the mover fails to deliver your goods, they have violated the Federal regulations for the protection of household good shippers. You should file a complaint online or call 1-888-DOT-SAFT (1-888-368-7238).


Q: What If My Mover Increases the Agreed Price?
A: If the mover increases the price you are not required to pay more than 100% of the binding estimate or 110% of the non-binding estimate. The mover is required to bill any additional charges 30 days after delivery of your goods.

Q: What If My Mover Disappears with My Possessions?
A: You should file a complaint online or call 1-888-DOT-SAFT (1-888-368-7238). You may also contact the State Attorney General’s office or appropriate enforcement agency in your State.


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