You Are Here: Home > International Movers > International Movers F.A.Q

Movers At Work: Internationl Move FAQ

headersep
Question symbolHere are the most asked frequently asked questions when it comes to International Movers.

Q: When should I contact a moving/removals company to organize my pending international move?

A: Advance preparation is the most important factor in a successful international move. You should begin your search for a suitable company to carry out your move 6-8 weeks before your intended moving date. This will allow time to get competitive quotations, make all the arrangements, organize transport, etc.

Q: How do I determine the level of protection that is required for my belongings in an international move?

A: In general, you should think about what it would cost to replace your household goods and personal effects in the country of destination. A good source of information will be the local press in that country especially with regard to high value items likes motor vehicles etc. Cost of Living data may also be obtainable from that country’s embassy.
When completing your proposal form please be as detailed as possible. Remember to include specific individual items that have a high replacement cost. It’s best to give as much information as possible.

Q: What items should I not include in an international household goods shipment?

A: It is inadvisable to include perishable goods, foodstuffs of any description, or liquids (which may leak in transit causing damage to other items. Above all exercise common sense. Your shipment may be in transit for anything between three days and three months for long intercontinental transits like Europe-Australia. Don’t overload items, or fill the car up to the roof with odds and ends. It won’t do the suspension any favors!
You should NOT include the following:

Also, and in addition, movers cannot accept the following goods for shipment by air: aerosols, batteries, explosives, fireworks, corrosives, perfume, pressurized or unpressurised cylinders/canisters and/or similar type containers, firearms and ammunition, radioactive material, paint, fuel and/or fuel tanks or other flammable items, etc.

Q: Are all charges included in the price?

A: If you book your shipment as a door-to-door move, then all charges including customs clearance charges, and local delivery to your residence, (with normal access, not above first floor level) will be included in the estimate that’s given to you. However, you will still be responsible for any duty or tax that is raised on your shipment by Customs. There may also be further exclusions which will be set out in our estimate.
If your shipment is booked door-to-port only, then all destination charges are payable locally on arrival, including customs clearance, port service, unloading and local delivery charges. The various names applied to these charges may vary from country to country and service to service, but basically, they cover unloading from the ship/aircraft that your goods are carried on, unloading from the steamship line or airline cargo container, handling in and out of destination warehouse (as a continuous movement following on from the shipments arrival), and local delivery to your residence, with normal access, not above first floor level. Any exceptions to these basic standards may cause the price to increase. As above, you will be responsible for any duty or tax that is raised on your shipment by Customs.

Q: Who do I contact on arrival overseas to find out about the status of my shipment?

A: The movers will provide you with full information and details of how to contact our office or agent in the destination city that you’re moving to. However, normally, you won’t need to do anything, movers will have pre-alerted there agent, and they’ll contact you when you arrive.

Q: What are the different cost/service options available to me?

A: When moving overseas you have a number of service options available to you. You may select a service based on the price, transit time, method of containerisation, routing consolidation opportunities, sea or air freight, port of exit, etc. Each option’s cost component determines the amount you’ll pay.

Remember, when calculating the cost of your international move, you should be aware of the total cost including the amount of time you’ll have to wait for the arrival of your goods at destination. If you’re going to have to stay in a hotel or other temporary housing until your household shipment arrives, you’ll need to consider these costs as well as the cost of the shipping charges. Many people have made the mistake of selecting the slowest transit time (cheapest price) and then had the expense of two to three weeks of hotel costs while they awaited the delivery of their shipment.


Contact Details:
*One phone is requierd, min 10 digits numbers only !
Moving Date:*
Comments: