If you are unable to get your claim with your mover settled to your satisfaction, you may want to consider using arbitration as a means of obtaining a resolution. Participation in an arbitration program is a requirement of the Federal Motor Carrier Safety Administration for all interstate Dallas movers. Under the regulations, ALL interstate Dallas movers, including Dallas movers who are not members of AMSA, must agree to offer shippers neutral arbitration as a means of settling disputes that may arise concerning loss or damage and certain types of disputed charges. Your mover must provide you with information on the availability of its arbitration program, including how their program works and how much it costs, before your move takes place. If you don’t receive this information ask for a copy from your mover.

To maintain a fair and neutral position, AMSA program is administered by the National Arbitration Forum (Forum). The Forum is a completely independent, nongovernmental organization that is not affiliated with either the American Moving and Storage Association or with any mover. The Forum has been recognized for many years as the leading independent arbitration organization in the country. It is a public service, non-profit organization dedicated exclusively to the resolution of disputes of all kinds. All AMSA mover members participate in the AMSA arbitration program.